September 24 - 26, 2018
Hilton San Diego Resort & Spa, San Diego, CA

Main Conference Day One | February 27, 2018

8:00 am - 8:15 am Registration & Breakfast

8:15 am - 8:45 am Icebreaker Bingo

8:45 am - 9:00 am Chairperson's Opening Remarks

9:00 am - 9:45 am OPENING KEYNOTE: Elevating the Employee Experience—Making Every Day Our Best Day

Sjoerd Gehring - Global VP, Talent Acquisition & Employee Experience Johnson & Johnson
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Sjoerd Gehring

Global VP, Talent Acquisition & Employee Experience
Johnson & Johnson

9:45 am - 10:30 am CASE STUDY: How HP Developed its Culture as a Movement, not a Mandate

Luciana Duarte - Vice President & Global Head of Employee Experience HP, Inc.
Richard Cordray - Culture Program Manager HP, Inc.
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Luciana Duarte

Vice President & Global Head of Employee Experience
HP, Inc.

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Richard Cordray

Culture Program Manager
HP, Inc.

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee Break

11:30 am - 12:15 pm PANEL: Driving Satisfaction for Internal and External Customers Alike—Why EX and CX are Inextricably Entwined

Jason Ashlock - Senior Vice President, Customer + Employee Experience Kuehne + Nagel
David Sparkman - Senior Vice President, Our United Culture UnitedHealth Group
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Jason Ashlock

Senior Vice President, Customer + Employee Experience
Kuehne + Nagel

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David Sparkman

Senior Vice President, Our United Culture
UnitedHealth Group

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Abigail Sanford

Acting Deputy Director, VA Patient Experience, Veterans Experience Office
US Department of Veterans Affairs

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Jennifer Purdy

Executive Director, VA Patient Experience, Veterans Experience Office
U.S. Department of Veterans Affairs

1:00 pm - 2:00 pm Networking Luncheon

Group Intelligence Modules

2:00 pm - 2:45 pm MODULE 1: Incentives, Rewards & Recognition

Chris Ounjian - Global Account Executive Globoforce
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Chris Ounjian

Global Account Executive
Globoforce

2:45 pm - 3:30 pm MODULE 1: Incentives, Rewards & Recognition

Chris Ounjian - Global Account Executive Globoforce
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Chris Ounjian

Global Account Executive
Globoforce

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Diana Mekarski

Sr Project Manager & Employee Engagement Champion
Aetna

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Diana Mekarski

Sr Project Manager & Employee Engagement Champion
Aetna

2:00 pm - 2:30 pm MODULE 3: Bolstering Connectivity across Remote and Onsite Workforces

Debbie Anstine - VP, Client Effectiveness Perceptyx, Inc.
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Debbie Anstine

VP, Client Effectiveness
Perceptyx, Inc.

2:45 pm - 3:30 pm MODULE 3: Bolstering Connectivity across Remote and Onsite Workforces

Debbie Anstine - VP, Client Effectiveness Perceptyx, Inc.
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Debbie Anstine

VP, Client Effectiveness
Perceptyx, Inc.

2:00 pm - 12:00 am MODULE 4: Defining and Executing on Inclusive Culture

Dr. Jarik Conrad - Sr. Director of Human Capital Management (HCM) Innovation Ultimate Software
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Dr. Jarik Conrad

Sr. Director of Human Capital Management (HCM) Innovation
Ultimate Software

2:45 pm - 12:00 am MODULE 4: Defining and Executing on Inclusive Culture

Dr. Jarik Conrad - Sr. Director of Human Capital Management (HCM) Innovation Ultimate Software
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Dr. Jarik Conrad

Sr. Director of Human Capital Management (HCM) Innovation
Ultimate Software

3:30 pm - 3:45 pm Afternoon Refreshments Break

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Tisha Leslie

Director, Employer Brand
T-Mobile

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Sarah Main

Head of Employee Experience, Corporate Social Responsibility, Culture & Diversity
LogMeIn

4:30 pm - 5:15 pm CASE STUDY: Reinventing Culture at the Speed of Tech—the GoDaddy Story

5:15 pm - 6:15 pm Evening Welcome Reception