February 27 - March 01, 2019
San Diego, CA

Main Conference Day One | February 27, 2018

8:00 am - 8:15 am Registration & Breakfast

8:15 am - 8:45 am Icebreaker Bingo

8:45 am - 9:00 am Chairperson's Opening Remarks

9:00 am - 9:45 am OPENING KEYNOTE: Elevating the Employee Experience—Making Every Day Our Best Day

Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience,Johnson & Johnson
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Sjoerd Gehring

Global VP, Talent Acquisition & Employee Experience
Johnson & Johnson

9:45 am - 10:30 am CASE STUDY: How HP Developed its Culture as a Movement, not a Mandate

Luciana Duarte, Vice President & Global Head of Employee Experience,HP, Inc. Richard Cordray, Culture Program Manager,HP, Inc.
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Luciana Duarte

Vice President & Global Head of Employee Experience
HP, Inc.

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Richard Cordray

Culture Program Manager
HP, Inc.

10:30 am - 11:30 am Technology Demo Drive & Morning Coffee Break

11:30 am - 12:15 pm PANEL: Driving Satisfaction for Internal and External Customers Alike—Why EX and CX are Inextricably Entwined

Jason Ashlock, Senior Vice President, Customer + Employee Experience,Kuehne + Nagel David Sparkman, Senior Vice President, Our United Culture,UnitedHealth Group
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Jason Ashlock

Senior Vice President, Customer + Employee Experience
Kuehne + Nagel

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David Sparkman

Senior Vice President, Our United Culture
UnitedHealth Group

12:15 pm - 1:00 pm CASE STUDY: The Proof is in the Patient Experience—Empowering, Engaging, and Equipping Employees to Provide Exceptional Experiences at the VA

Abigail Sanford, Acting Deputy Director, VA Patient Experience, Veterans Experience Office,US Department of Veterans Affairs Jennifer Purdy, Executive Director, VA Patient Experience, Veterans Experience Office,U.S. Department of Veterans Affairs
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Abigail Sanford

Acting Deputy Director, VA Patient Experience, Veterans Experience Office
US Department of Veterans Affairs

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Jennifer Purdy

Executive Director, VA Patient Experience, Veterans Experience Office
U.S. Department of Veterans Affairs

1:00 pm - 2:00 pm Networking Luncheon

Group Intelligence Modules

2:00 pm - 2:45 pm MODULE 1: Incentives, Rewards & Recognition

Chris Ounjian, Global Account Executive,Globoforce
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Chris Ounjian

Global Account Executive
Globoforce

2:45 pm - 3:30 pm MODULE 1: Incentives, Rewards & Recognition

Chris Ounjian, Global Account Executive,Globoforce
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Chris Ounjian

Global Account Executive
Globoforce

2:00 pm - 2:30 pm MODULE 2: Health & Wellness

Diana Mekarski, Sr Project Manager & Employee Engagement Champion,Aetna
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Diana Mekarski

Sr Project Manager & Employee Engagement Champion
Aetna

2:45 pm - 12:00 am MODULE 2: Health & Wellness

Diana Mekarski, Sr Project Manager & Employee Engagement Champion,Aetna
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Diana Mekarski

Sr Project Manager & Employee Engagement Champion
Aetna

2:00 pm - 2:30 pm MODULE 3: Bolstering Connectivity across Remote and Onsite Workforces

Debbie Anstine, VP, Client Effectiveness,Perceptyx, Inc.
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Debbie Anstine

VP, Client Effectiveness
Perceptyx, Inc.

2:45 pm - 3:30 pm MODULE 3: Bolstering Connectivity across Remote and Onsite Workforces

Debbie Anstine, VP, Client Effectiveness,Perceptyx, Inc.
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Debbie Anstine

VP, Client Effectiveness
Perceptyx, Inc.

2:00 pm - 12:00 am MODULE 4: Defining and Executing on Inclusive Culture

Dr. Jarik Conrad, Sr. Director of Human Capital Management (HCM) Innovation,Ultimate Software
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Dr. Jarik Conrad

Sr. Director of Human Capital Management (HCM) Innovation
Ultimate Software

2:45 pm - 12:00 am MODULE 4: Defining and Executing on Inclusive Culture

Dr. Jarik Conrad, Sr. Director of Human Capital Management (HCM) Innovation,Ultimate Software
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Dr. Jarik Conrad

Sr. Director of Human Capital Management (HCM) Innovation
Ultimate Software

3:30 pm - 3:45 pm Afternoon Refreshments Break

3:45 pm - 4:30 pm PANEL: Branding Versus Buzz Words—How to Avoid Smothering Your Authenticity

Tisha Leslie, Director, Employer Brand,T-Mobile Sarah Main, Head of Employee Experience, Corporate Social Responsibility, Culture & Diversity,LogMeIn
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Tisha Leslie

Director, Employer Brand
T-Mobile

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Sarah Main

Head of Employee Experience, Corporate Social Responsibility, Culture & Diversity
LogMeIn

4:30 pm - 5:15 pm CASE STUDY: Reinventing Culture at the Speed of Tech—the GoDaddy Story

5:15 pm - 6:15 pm Evening Welcome Reception