February 25 - 27, 2019
Hilton San Diego Resort & Spa, San Diego, CA

Media Center

EX Impact Agenda

Have you heard the good news? We're bringing EX Impact to San Diego this September 24 - 26! 

Featured Download

How Recognition Drives Appreciation and Retention at Eaton

Eaton, founded in 1911, is a leading global power management company with approximately 95,000 employees around the world. With an innovative vision of improving quality of life and the environment through the use of power management technology and services, Eaton products are used by c ...

Fast Track Your Attendance

EX Impact Registration Form

Fill out the registration form and send it to enquiryiqpc@iqpc.com to secure your spot at EX Impact 2018. Don't miss out!If you prefer to receive a copy via email contact me at Carolyn.Gombos@iqpc.com 

Dear Boss Letter: EX Impact 2018

Fast track securing your approval to attend with our customizable Dear Boss Letter which outlines the benefits of attending, key sessions to highlight and more!

Anticipated Attendee Snapshot: EX Impact 2018

Get a sneak peek of who's expected to attend the 2018 EX Impact Event!

EX Impact Speaker Lookbook: Hear from Employee Experience Leaders from Charles Schwab, Chevron, HP and more!

Get introduced to the 2018 EX Impact speaker faculty and learn more about their top strategic priorities, KPIs and major projects they’re working on in 2018. This speaker lookbook includes perspectives from:Sarah Main, Head of Employee Experience, Corporate  Social Responsibility, Culture & Diversity, LOGMEINSam Young, Global Employee, Engagement Lead, AVANADEAngela...

Interviews and Case Studies

The Consumerization of HR

The “consumerization of HR” is a rather broad topic but, at its core, its bringing what the employee or associate is used to experiencing in their non-work life and bringing that into the workplace. Its providing an experience that replicates what they’re used to in the marketplace when they use...

Leveraging Knowledge in the Network: The 2020 Employee Experience

The workforce of the future has arrived! Laci Loew, Founder & Principal, Laci Loew & Company LLC and Bob Danna, Retired Managing Director, Deloitte LLP share new rules for how to ensure your employees survive & thrive!This presenation will cover:Learn today’s human capital megatrendsRecognize the arrival of automation in your...

BMO’s Journey to Customer Centricity Through Employee Engagement

Presentation by Kelly Harper, Director Customer Experience Program, BMO. Covers:Defining Customer ExperienceBMO’s Brand JourneyBringing Customer Experience to LifeKeys to Success

The Humana PeopleFirst Experience

Presentation by Lisa Moore, the Customer Experience Director, Leader of Culture Transformation for Humana. Lisa co-created PeopleFirst, which is a culture transformation process tailored to every group of consumers/users to meet their business and people needs. Within only six months of this launching, over 16,000 associates are taking part in...

PEOPLESHOCK, THE INSIDE STORY Strategic And Tactical Advice For The Next Generation Of Employee Engagement

In this co-operative keynote address, Tema Frank and Roger Pugsley team up to address employee engagement from all angles. Tema, Author of PeopleShock: The Path to Profits When Customers Rule, shares valuable insight into key drivers of engaging employees in an organization's CX journey: Company Values, The Brand Promise, Voice...

Designing Work Cultures for the Human Era

HR as a profession is undergoing a profound shift. Once solely focused on how to manage people as disposable resources, the human era is energizing HR leaders to be the culture keepers of their organizations. Every aspect of a company’s culture – from how employees are recognized and developed to how life events are...

The ROI of Social Recognition

The 7 ways it drives business success.

Videos, Infographics and Interactive Pieces

4 Tips on Bridging the Voice of the Employee to the Voice of the Customer

In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.Ahead of the Employee...

EX Leaders from Johnson & Johnson, HP Inc and Southwest to attend EX Impact!

New York, New York December 21 – The International Quality and Productivity Center (IQPC) is pleased to announce that EX Impact will be taking place on February 26-28 in Orlando, FL. 

Meet Our Keynote: Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience at Johnson & Johnson

Ahead of the 2018 EX Impact, we sat down with Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience at Johnson & Johnson to learn more about J&J's integrated approach to employee experience and recruiting. Get the inside scoop on best practices for measuring the ROI of EX, why EX...