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[DELOITTE] Reimagine and craft the employee experience: Design thinking in action

[DELOITTE] Reimagine and craft the employee experience: Design thinking in action

An organization's response to major business and workforce disruptions can mean all the world when it comes to the employee experience. HR leaders need to understand the link between their company's business strategy, customer service, and employee engagement. Applying design thinking to overhaul the employee experience as a means to customer service excellence is an effective tool towards a sustainable business performance.


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