Interviews and Case Studies

The Consumerization of HR

The Consumerization of HR

The “consumerization of HR” is a rather broad topic but, at its core, its bringing what the employee or associate is used to experiencing in their non-work life and bringing that into the workplace. Its providing an experience that replicates what they’re used to in the marketplace when they use Uber, Amazon or a United App. We sat down with with Kelvin Lovely , HR Advisory Solution Consultant, ServiceNow to discuss what the consumerization of HR means and how it will help shape the way HR services are delivered for years to come. 

Plus! As an added bonus, we've included a past presentation on "Uberization - Attracting Millenials by Speaking Their Language."

To receive a copy via email please contact enquiryIQPC@iqpc.com

Leveraging Knowledge in the Network: The 2020 Employee Experience

Leveraging Knowledge in the Network: The 2020 Employee Experience

The workforce of the future has arrived! Laci Loew, Founder & Principal, Laci Loew & Company LLC and Bob Danna, Retired Managing Director, Deloitte LLP share new rules for how to ensure your employees survive & thrive!

This presenation will cover:

  • Learn today’s human capital megatrends
  • Recognize the arrival of automation in your workplace
  • Discover how automation is driving new demands on your employees
  • Decode organizational structures & why they matter to today’s workforce
  • Understand the networked structure & the role of the employee as expert in it
  • See who is implementing a network of experts …. and doing it well
  • Know how to get started with leveraging expertise in the network

To receive this piece via email, please contact us at enquiry@iqpc.com with title listed in the subject line.

BMO’s Journey to Customer Centricity Through Employee Engagement

BMO’s Journey to Customer Centricity Through Employee Engagement

Presentation by Kelly Harper, Director Customer Experience Program, BMO. Covers:

  • Defining Customer Experience
  • BMO’s Brand Journey
  • Bringing Customer Experience to Life
  • Keys to Success
The Humana PeopleFirst Experience

The Humana PeopleFirst Experience

Presentation by Lisa Moore, the Customer Experience Director, Leader of Culture Transformation for Humana. Lisa co-created PeopleFirst, which is a culture transformation process tailored to every group of consumers/users to meet their business and people needs. Within only six months of this launching, over 16,000 associates are taking part in the change effort on their way to various levels of certification in Humana’s 5-level model.
PEOPLESHOCK, THE INSIDE STORY Strategic And Tactical Advice For The Next Generation Of Employee Engagement

PEOPLESHOCK, THE INSIDE STORY Strategic And Tactical Advice For The Next Generation Of Employee Engagement

In this co-operative keynote address, Tema Frank and Roger Pugsley team up to address employee engagement from all angles. Tema, Author of PeopleShock: The Path to Profits When Customers Rule, shares valuable insight into key drivers of engaging employees in an organization's CX journey: Company Values, The Brand Promise, Voice of the Employee, Recognition, Enablement, Inspiring Teams, Celebrating Successes, Employee Impact on Profits. For each of these areas, Roger, Director Customer Service Excellence at Oxford Properties, offers tactical solutions that have advanced the award-winning CX culture at Oxford (2016 Temkin CX Excellence Award, 2015/2016 BOMA National Customer Service Pinnacle Award, 2015 CXPA Innovation Award finalist). Specific examples of Oxford’s success include Oxford’s Guiding Principles, The Oxford Commitment, Dialogue Series, oPositive, CX Guidelines, Empowerment Guidelines, The Oxford Way Video and Correlating Employee Engagement/NPS/Business Results.
Bringing More Humanity to Recognition, Performance and Life at Work

Bringing More Humanity to Recognition, Performance and Life at Work

Since Globoforce launched the WorkHuman movement, the concept of working human – bringing more humanity and social connection to the employee experience – continues to gain momentum with forward-thinking HR and business leaders. To add to the growing body of research on the impact of working human on individuals and business outcomes, Globoforce annually surveys fully employed workers in the United States on their attitudes and perspectives on recognition, performance, and life at work.

Designing Work Cultures for the Human Era

Designing Work Cultures for the Human Era

HR as a profession is undergoing a profound shift. Once solely focused on how to manage people as disposable resources, the human era is energizing HR leaders to be the culture keepers of their organizations. Every aspect of a company’s culture – from how employees are recognized and developed to how life events are celebrated – is being reimagined to drive greater business impact and bring more humanity to everyone’s experience at work. 

Globoforce® conducts an annual survey in collaboration with the Society for Human Resource Management (SHRM) to elicit trends and insight from HR leaders and practitioners about their top workforce challenges and strategies to help address them.

The ROI of Social Recognition

The ROI of Social Recognition

The 7 ways social recognition drives business success.