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Using Employee Engagement to Drive the Consumer Experience

Using Employee Engagement to Drive the Consumer Experience

Interested in how Humana approaches employee engagement? Check out a presentation from the 2018 EX Impact on the PeopleFirst Experience to get a firsthand look! PeopleFirst is Humana's approach to the associate experience driving the customer experience.PeopleFirst focuses on how leaders create the environment and model the culture that associates need to succeed. Associates then translate their own experience onto customers, closing out the circle and continuing the cycle.


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