The Humana PeopleFirst Experience
Presentation by Lisa Moore, the Customer Experience Director, Leader of Culture Transformation for Humana. Lisa co-created PeopleFirst, which is a culture transformation process tailored to every group of consumers/users to meet their business and people needs. Within only six months of this launching, over 16,000 associates are taking part in the change effort on their way to various levels of certification in Humana’s 5-level model.
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