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The Future of CX Employees

The Future of CX Employees

From Brian Cantor and the experts at CCW, learn about how customer experience employees are evolving with the times and what implications future advancements will have in the years to come. Join us at the EX Impact running February 27- March 1, 2019 at The Florida Hotel & Conference Center in Orlando, FL.

Employee Engagement as the Cornerstone to CX

Employee Engagement as the Cornerstone to CX

From Brian Cantor and the Customer Management Practice, this special report highlights why employee engagement is the cornerstone of the customer experience. Better employee experiences lead to improved customer relations and experiences, which results in a stronger bottom line for the company across the board. Learn more at EX Impact running February 27- March 1, 2019 at The Florida Hotel & Conference Center in Orlando, FL.

Better Workspace, Happier Workforce

Better Workspace, Happier Workforce

Having a properly designed workspace can make all the difference in the happiness of employees and greatly impact the overall employee experience. Learn about workspace trends, office design, and the value of an environment that supports its employees. Hear from industry leaders from General Electric, Liverperson, Concur Technologies, and more!
Employee Engagement Leaders and What They Do Right

Employee Engagement Leaders and What They Do Right

Curious how to foster a better employee experience at your company? Learn from employee engagement leaders like Salesforce, Google, Southwest Airlines, and Eli Lilly about the latest trends and how they are implementing them. Find out how you can replicate their success for your organization.

5 Steps to Engage Employees

5 Steps to Engage Employees

Employee engagement boils down to a shared understanding of the issues that affect the business. Strong employee engagement means grasping what leads to their changes in attitude and behavior. Employees must feel truly understood in order to have a meaningful connection to their jobs. If this does not exist, attitudes and behaviors will not change. Read about the 5 steps on how to engage employees from the HR Exchange Network's editorial team.

4 Tips on Bridging the Voice of the Employee to the Voice of the Customer

4 Tips on Bridging the Voice of the Employee to the Voice of the Customer

In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.

Ahead of the Employee Experience Forum, we spoke with experts for their tips and experiences in aligning the Voice of the Employee with the Voice of the Customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.

How To Create A Culture Of Employee Feedback

How To Create A Culture Of Employee Feedback

Organiztions embarking on an employee engagement program often start by soliciting employee feedback. However, without the right culture and expectations in place, employee feedback may not yield accurate, honest results that lead to actions that deliver a return on investment. Learn more about how your company can effectively create a culture that encourages employee feedback.


For more on this topic, email enquiryiqpc@iqpc.com and join us at the 2nd Annual EX Impact event, running February 25-27, 2019 in Orlando, FL.


Onboarding Success in 4 Steps

Onboarding Success in 4 Steps

One of the keys to a positive employee experiences is by starting off right. Onboarding is a critical time during the employee engagement process. Here we have the 4 steps you need to take in order to see success with the onboarding process.

For more insight, join us at the 2nd Annual EX Impact event, running February 25-27, 2019 in Orlando, FL. Email enquiryiqpc@iqpc.com for additional information.

[PRESS RELEASE] EX Leaders from Johnson & Johnson, HP Inc and Southwest attended EX Impact!

[PRESS RELEASE] EX Leaders from Johnson & Johnson, HP Inc and Southwest attended EX Impact!

New York, New York December 21, 2018 – The International Quality and Productivity Center (IQPC) is pleased to announce that the first EX Impact took place on February 19-21st, 2018 in San Diego, California!