Videos, Infographics and Interactive Pieces

4 Tips on Bridging the Voice of the Employee to the Voice of the Customer

4 Tips on Bridging the Voice of the Employee to the Voice of the Customer

In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.

Ahead of the Employee Experience Forum, we spoke with experts for their tips and experiences in aligning the Voice of the Employee with the Voice of the Customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.

EX Leaders from Johnson & Johnson, HP Inc and Southwest to attend EX Impact!

EX Leaders from Johnson & Johnson, HP Inc and Southwest to attend EX Impact!

New York, New York December 21 – The International Quality and Productivity Center (IQPC) is pleased to announce that EX Impact will be taking place on February 26-28 in Orlando, FL. 

Meet Our Keynote: Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience at Johnson & Johnson

Meet Our Keynote: Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience at Johnson & Johnson

Ahead of the 2018 EX Impact, we sat down with Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience at Johnson & Johnson to learn more about J&J's integrated approach to employee experience and recruiting. Get the inside scoop on best practices for measuring the ROI of EX, why EX initiatives fail and how disruptive technology (i.e. robotics, AI, etc.) will transform the workplace in years to come.