February 26-28, 2018
B Resort & Spa, Orlando, FL

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EX Impact Agenda

We’re bringing an incredible roster of Employee Experience professionals together at EX Impact this February 26-28 in Orlando, FL to learn new approaches to designing, influencing and molding your employee experiences throughout their lifecycle. Download the agenda to see our all star line-up of of thought provoking case studies, instructional workshops and collaborative Group Intelligence Modules.


  • Tiffany Taylor, Deputy Chief People Officer, Teach For America
  • Sjoerd Gehring, Global VP of Talent Acquisition & Employee Experience, Johnson & Johnson
  • Angela Heyroth, Managing Director, Employee Experience, Charles Schwab
  • Dave Sparkman, SVP, Our United Culture, UnitedHealth Group
  • Luciana Duarte, VP & Global Head of Employee Communications, Engagement, and Culture, HP Inc.
  • Nannette Duncanson, VP of Employee Experience & Communications, TD Bank
  • Bonnie Endicott, Director, People, Southwest Airlines
  • Randall Cochrell, Head of HR, Communication & Employee Engagement, Morgan Stanley
  • Ryan Henderson, Director, Global People Experience, Walmart
  • Erin Muckenhirn, Director of Employee Experience, Concur
  • and more!

If you prefer to receive a copy via email, please contact Carolyn.Gombos@iqpc.com

Submission Form

EX Impact Registration Form

Fill out the registration form and send it to enquiryiqpc@iqpc.com to secure your spot at EX Impact 2018. Don't miss out!

If you prefer to receive a copy via email contact me at Carolyn.Gombos@iqpc.com 

Featured Content

Dear Boss Letter: EX Impact 2018

Fast track securing your approval to attend with our customizable Dear Boss Letter which outlines the benefits of attending, key sessions to highlight and more!

Anticipated Attendee Snapshot: EX Impact 2018

Get a sneak peek of who's expected to attend the 2018 EX Impact Event!

Additional Content

EX Impact Speaker Lookbook: Hear from Employee Experience Leaders from Charles Schwab, Chevron, HP and more!

Get introduced to the 2018 EX Impact speaker faculty and learn more about their top strategic priorities, KPIs and major projects they’re working on in 2018. This speaker lookbook includes perspectives from:

  • Sarah Main, Head of Employee Experience, Corporate  Social Responsibility, Culture & Diversity, LOGMEIN
  • Sam Young, Global Employee, Engagement Lead, AVANADE
  • Angela Heyroth, Managing Director, Employee Experience, Charles Schwab
  • Cile Lucas, Global Employee Engagement Manager, HPE
  • Erin Husenaj, VP, Corporate Communications Manager , TD Bank
  • Nannette Duncanson, VP, Employee Experience &  Communications, TD Bank
  • Luciana Duarte , VP & Global Head of Employee Comms, Engagement, and Culture, HP, INC.
  • Victoria Blanshteyn, Employee Sentiment & Insights–Planning Analytics & Reporting, Organizational Capability, Chevron

To request a copy of this article via email, please contact us at enquiry@iqpc.com with “Content Request - EX Impact Speaker Lookbook” in the subject line.

Additional Content

The ROI of Social Recognition

The 7 ways it drives business success.

The Consumerization of HR

The “consumerization of HR” is a rather broad topic but, at its core, its bringing what the employee or associate is used to experiencing in their non-work life and bringing that into the workplace. Its providing an experience that replicates what they’re used to in the marketplace when they use Uber, Amazon or a United App. We sat down with with Kelvin Lovely , HR Advisory Solution Consultant, ServiceNow to discuss what the consumerization of HR means and how it will help shape the way HR services are delivered for years to come. 

Plus! As an added bonus, we've included a past presentation on "Uberization - Attracting Millenials by Speaking Their Language."

To receive a copy via email please contact enquiryIQPC@iqpc.com

Leveraging Knowledge in the Network: The 2020 Employee Experience

The workforce of the future has arrived! Laci Loew, Founder & Principal, Laci Loew & Company LLC and Bob Danna, Retired Managing Director, Deloitte LLP share new rules for how to ensure your employees survive & thrive!

This presenation will cover:

  • Learn today’s human capital megatrends
  • Recognize the arrival of automation in your workplace
  • Discover how automation is driving new demands on your employees
  • Decode organizational structures & why they matter to today’s workforce
  • Understand the networked structure & the role of the employee as expert in it
  • See who is implementing a network of experts …. and doing it well
  • Know how to get started with leveraging expertise in the network

To receive this piece via email, please contact us at enquiry@iqpc.com with title listed in the subject line.

BMO’s Journey to Customer Centricity Through Employee Engagement

Presentation by Kelly Harper, Director Customer Experience Program, BMO. Covers:

  • Defining Customer Experience
  • BMO’s Brand Journey
  • Bringing Customer Experience to Life
  • Keys to Success

The Humana PeopleFirst Experience

Presentation by Lisa Moore, the Customer Experience Director, Leader of Culture Transformation for Humana. Lisa co-created PeopleFirst, which is a culture transformation process tailored to every group of consumers/users to meet their business and people needs. Within only six months of this launching, over 16,000 associates are taking part in the change effort on their way to various levels of certification in Humana’s 5-level model.

PEOPLESHOCK, THE INSIDE STORY Strategic And Tactical Advice For The Next Generation Of Employee Engagement

In this co-operative keynote address, Tema Frank and Roger Pugsley team up to address employee engagement from all angles. Tema, Author of PeopleShock: The Path to Profits When Customers Rule, shares valuable insight into key drivers of engaging employees in an organization's CX journey: Company Values, The Brand Promise, Voice of the Employee, Recognition, Enablement, Inspiring Teams, Celebrating Successes, Employee Impact on Profits. For each of these areas, Roger, Director Customer Service Excellence at Oxford Properties, offers tactical solutions that have advanced the award-winning CX culture at Oxford (2016 Temkin CX Excellence Award, 2015/2016 BOMA National Customer Service Pinnacle Award, 2015 CXPA Innovation Award finalist). Specific examples of Oxford’s success include Oxford’s Guiding Principles, The Oxford Commitment, Dialogue Series, oPositive, CX Guidelines, Empowerment Guidelines, The Oxford Way Video and Correlating Employee Engagement/NPS/Business Results.

Designing Work Cultures for the Human Era

HR as a profession is undergoing a profound shift. Once solely focused on how to manage people as disposable resources, the human era is energizing HR leaders to be the culture keepers of their organizations. Every aspect of a company’s culture – from how employees are recognized and developed to how life events are celebrated – is being reimagined to drive greater business impact and bring more humanity to everyone’s experience at work. 

Globoforce® conducts an annual survey in collaboration with the Society for Human Resource Management (SHRM) to elicit trends and insight from HR leaders and practitioners about their top workforce challenges and strategies to help address them.

Featured Content

Meet Our Keynote: Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience at Johnson & Johnson

Ahead of the 2018 EX Impact, we sat down with Sjoerd Gehring, Global VP, Talent Acquisition & Employee Experience at Johnson & Johnson to learn more about J&J's integrated approach to employee experience and recruiting. Get the inside scoop on best practices for measuring the ROI of EX, why EX initiatives fail and how disruptive technology (i.e. robotics, AI, etc.) will transform the workplace in years to come.

Additional Content

Mapping Out The Employee Journey

The lifeblood of the organisation is the employee, making employee journey-mapping a crucial part of the HR toolset. You can take the employee experience journey on your own terms with this zoom-able and interactive Prezi presentation. With real world examples and data featuring engagement, the Employee Journey prezi will take you from the candidate stage, to their onboarding, training, and upwards to their promotion or exit interview. An employee's journey through an organisation can enhance their engagement, loyalty and brand delivery. Be with them on their journey, today.

To receive this piece via email, please contact us at enquiry@iqpc.com with title listed in the subject line.

4 Tips on Bridging the Voice of the Employee to the Voice of the Customer

In a dearth of worldwide employee engagement, more companies are realising the benefits of articulating the Voice of the Employee in the employee lifecycle. Strategies for determining this voice are now being leveraged alongside Customer Experience’s Voice-of-the-customer in an HR revolution for greater service delivery and profitability.

Ahead of the Employee Experience Forum, we spoke with experts for their tips and experiences in aligning the Voice of the Employee with the Voice of the Customer. Contributing experts include Niall Ryan-Jones, the Head of Employee Experience at Harrods; Alyson Fadil, the Head of People at Missguided, and Piers Robinson, Chief People Officer at Flybe.

EX Leaders from Johnson & Johnson, HP Inc and Southwest to attend EX Impact!

New York, New York December 21 – The International Quality and Productivity Center (IQPC) is pleased to announce that EX Impact will be taking place on February 26-28 in Orlando, FL.